![]() He asked that I send the Save As from System Profiler from the Mac that works and the Mac that is acting up. He is currently stumped and claims that the error is very generic. Thank you very much for all of your suggestions. The named activation server at Adobe has been down for a while. The no voucher folder still puzzles me and I believe that is the crux of what is going on. I am convinced that that I need to do a clean uninstall of both DE and Reader 8. I found some posts by Ric and sent an e-mail. I also found that Adobe wants you to use the new DE even if you are running Reader 7. I ran disk utility to fix the permissions. More digging suggested it was a permissions issue. That led to more errors.Ĭould not create an EDB database: specified database path is invalied or cannot be accessed. As a last resort I downloaded Adobe Reader 7.0 yesterday on the troubled machine and attempted to perform the DRM named authorization at the Adobe website. I have absolutely no idea if this will work with DE, but it's a form of activation.Īs far as I know, DE can run without Reader 8 or any other Reader present. ![]() The old named activation method required for Adobe Reader 7 and 6 is still available from here: - you'll need a Windows Live ID to activate. ![]() In the days of Adobe Reader 6.0.0 you actually had to perform a manual, named activation. When downloading the first ebook the ebook reader then contacts the activation server at Adobe with this information and activates the computer. I think the software uses a kind of "snapshot" of the computer's hardware among other things to obtain some form of unique identification when downloading an ebook. I believe DE activates like Adobe Reader 7. It seems to be the only significant difference between the Mac I used successfully and the Mac with the problem. I still think a downgrade of Safari 3.0.3 to 2.0.4 would be worth a shot if it's not too inconvenient. I have of course contacted Adobe about this but that doesn't mean we can't try to work it out ourselves while we wait for an official response :-) ![]() If you could post details of both the system that works as well as the one that doesn't work it would be great. *C:\Documents and Settings\Your User Name\Application Data\Adobe\Digital Editions\Voucher - the voucher folder *Documents/My Digital Editions - where the ebook PDFs are located *C:\Documents and Settings\Your User Name\Application Data\Macromedia\Flash Player\- this is where the actual program is on a Windows PC I restored the original folder and all was back to normal.ĭigital Editions shows up in my Add/Remove Programs (I'm using WinXP). I've just tried deleting it the folder recreates itself, but any ebooks on the machine cannot be opened and a download of an ebook subsequently failed. The missing voucher folder problem is not something I'm familiar with. An Intel Mac (such as the Macbook) will not install Adobe Reader 7 according to, but a PowerPC Mac will install v7.0.9, as far as I know. Whether or not you can use Adobe Reader 7 depends on the kind of Mac you have. It's in Danish but if it works, any Adobe ebook should work: Before the advent of Digital Editions, you could choose to do a named activation of your Adobe Reader 7 or 6, but some form of anonymous activation always took place and still does, it seems.īy the way, here's a link to our free ebook for testing purposes. When you download an ebook which is delivered through an Adobe Content Server, I believe the ebook reader (Digital Editions or Adobe Reader 6/7) needs to perform some form of authentication in order for the DRM to work. ![]() I look forward to any and all suggestions. If I truly wanted to start over what do I need to uninstall? Remember I am on a Mac. Is there anyway I can find Adobe Reader 6 or 7? I know the ebook reader was built into that version. My daughter needs the ebooks for school and is going to be stuck in one week's time if I cannot figure this out. I can provide details of our systems, computers, logs, etc. I am happy to trouble shoot in any way I can. I tried copying it over from one of the machines that works and that did not help. Do you know if this is installed initially or only when content is successfully downloaded? ON the machine that will not work, the voucher folder is missing. Also in scouring my hard drive for items used by DE I found a voucher folder. Which is odd, as I am only trying to download the free ebooks in pdf format from Adobe's library. When I read the log file it says there is an authentication error. Here is what other little information I can give you. It might be worth contacting them as well. We order our books from MBS Virtual Bookstore. ![]()
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